Frequently Asked Questions
Can't find what you're looking for? Reach out via our contact page.
Ordering & Payment
How do I pay?+
Checkout is powered by HitPay via PayNow — scan the QR code shown at checkout and complete payment within its 5-minute validity window.
Is GST included in the price?+
We are not currently GST-registered, so no GST is added to your order.
I paid but the confirmation page looks unfamiliar or I'm not signed in.+
This can happen if you scan the PayNow QR code with a different device than the one you checked out on. Your payment is still recorded correctly — sign in and check My Orders to see your order.
What happens if I don't complete payment in time?+
The QR code expires 5 minutes after checkout. If payment is not completed, the order is automatically cancelled and no charge is made — you are welcome to check out again.
Shipping & Self-Collection
What delivery options do you offer?+
Delivery (a flat fee, GST included in the total shown at checkout) or Self-Collection, which is free.
Where do I collect my order?+
Self-collection orders are ready at: 123 Example Street, #01-01, Singapore 123456. You'll receive an email once your order is packed and ready for pickup.
How will I know my order has shipped or is ready for pickup?+
We'll email you automatically once your order is on its way (delivery) or packed and ready (self-collection).
Pre-Orders
Do you offer pre-orders for upcoming releases?+
Yes. Pre-order items are listed as regular products with "(Pre-Order)" noted in the name or description, along with an estimated availability window. Payment is collected at checkout as with any other order.
Product Condition & Our Sales Policy
Will I get a specific art variant?+
Random art will be given unless a specific variant is stated on the product page.
Is packaging condition guaranteed?+
Product condition is not guaranteed. Minor imperfections such as dents, scratches, or shrink wrap tears may be present.
Can I get a refund or exchange?+
All sales are final.
Order Tracking & Updates
How do I check my order history?+
Sign in and visit My Orders for your full order history and current status.
Where do you post stock and arrival updates?+
Join our Telegram channel to get notified as soon as stock is ready — the link is on our Contact page.